This course introduces the role of operations in companies in both manufacturing and service industries. This course offers a broad survey of the concepts and techniques involved in designing and managing operations. We will discuss the role that operations plays in building competitive strength and in fulfilling the goal of creating value and delivering customer satisfaction. The course provides a broad introduction to operations management, covering quality, control, project management, capacity planning, location and layout strategies, and measurement. The course will cover leading decisions that operations managers face within the wider corporate and industry context, from initial product and process design to inventory and quality management, maintenance and development over time.
This course will also introduce mathematical models to better delineate the challenges, successes, and benefits of each method and behind each decision. We will also introduce concepts and models of supply chain management, early stage business operations management, inventory management, constraints, and currently successful methods.
Course Learning Outcomes
At the completion of this course, the student will be able to:
Explain the key role that the operations function plays in creating the competitive strength of the firm.
Develop comprehensive, clear written and mathematical analyses that make sense and that foster the decision-making process.
Effectively assess a well-managed and well executed operations strategy.
Effectively identify effective soft management skills applicable to operations management.
Effectively analyze several strategic, design, and day-to-day issues involved in making a product or delivering a service.
Evaluate and synthesize the interrelationships between the operations function and other business functions in both manufacturing and service organizations.
Apply the theories and practices pertaining to management of operations to problems intended to create goods/services efficiently and effectively.
Expressly describe and apply interrelation between the production/operations management (OM) function and other functional areas including Marketing, MIS, Accounting, Design, etc.
Apply quantitative models of Operations Management to work situations.
Accredited by the Distance Education Accrediting Commission. The Distance Education Accrediting Commission is listed by the U.S. Department of Education as a recognized accrediting agency. The Distance Education Accrediting Commission is recognized by the Council for Higher Education Accreditation (CHEA).
